Voraluxo is built for clients who value privacy as highly as comfort, safety and time. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an inquiry or engage our concierge services.
Last updated: [Insert Date]
This Privacy Policy applies to visitors to our website, prospective clients, existing clients, their representatives (such as PAs, EAs, family offices, security teams and legal or financial advisors), and any other individuals who interact with Voraluxo or provide personal information in connection with our services.
By using our website or submitting personal information to us, you acknowledge that you have read, understood and agree to the terms of this Privacy Policy.
Individuals browsing our site, exploring our services or consuming our content.
UHNW families, principals, executives and their intermediaries who inquire about or engage Voraluxo services.
Operators, property owners, captains, managers and other providers within the Voraluxo network.
We collect only the information necessary to provide a high-touch concierge service while maintaining strict discretion. The categories of information we may collect include:
We use personal information strictly for legitimate business purposes, including:
Service delivery. To respond to inquiries, design itineraries, propose yachts, mansions, vehicles and related services, and to manage bookings, logistics and on-the-ground execution.
Client relationship management. To maintain records of your preferences, prior stays and charters, and relevant notes so future experiences can be tailored with greater precision.
Security and fraud prevention. To protect our clients, partners and business from unauthorized access, misuse, or attempts to compromise our systems, services or reputation.
Analytics and improvement. To analyze website usage and service patterns in order to improve our offerings, user experience and operational processes.
Legal and compliance. To comply with applicable laws, regulations, tax and accounting obligations, and to respond to lawful requests from authorities where required.
We do not sell your personal information. We may share information only as necessary to deliver our services and maintain safety and compliance, including:
Given the global nature of our services, personal information may be transferred to, and processed in, countries other than your country of residence. We take reasonable steps to ensure that any such transfers comply with applicable data protection laws and that your information remains protected to a commercially reasonable degree.
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws, regulations and professional obligations. When information is no longer required, we will delete or anonymize it within a reasonable timeframe.
We implement technical, administrative and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration or destruction. While no system can be guaranteed 100% secure, we continuously review and refine our safeguards with discretion and risk management in mind.
Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:
To exercise any applicable rights, please contact us using the form below or via the contact details provided on this site. We may need to verify your identity before fulfilling certain requests.
Our services and website are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information about a child, please contact us so we can take appropriate steps to remove that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice.
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us using the secure form. A member of the Voraluxo team will respond as promptly and discreetly as possible.